Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The cost of shipping depends on the quantity of goods and the country of receiver. The products are shipped directly from producer! Please check the shipping prices in Chart.

For orders of larger quantities please contact us before ordering.

The shipment will be delivered in EU by the DPD delivery service or UPS for Canada and USA.

Which payment methods are accepted in the Online Shop?

You can buy and pay online via bank transfer – Visa, Mastercard, Paypal or Stripe. Payment on delivery is not possible.

How long will delivery take?

We will endeavor to execute your order as soon as possible. Please be aware that the order will be shipped directly from theproducer-s. Therefore, allow up to 14 business days for receiving the goods. For Canada and USA please allow some additional days due to the customs.

How secure is shopping in the Online Shop? Is my data protected?

We will only use your information to complete the order. You can read more about taking care of your information in the Privacy Policy section.

What exactly happens after ordering?

After successfully completing your order, you will receive the goods within 14 days. Your purchas is FINAL and we do not accept returns. You can read more in the Delivery section.

Do I receive an invoice for my order?

All orders are also accompanied by an e-invoice. If you need a business invoice, please let us know immediately by e-mail: info@fineslovenianwine.com.

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