Because FSW is committed to your privacy we are making our information policies transparent.
What personally identifiable information is collected through the web site?
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information
- Other information relevant to customer surveys and/or offers
What we do with the information we gather?
Fine Slovenian Wine is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Fine Slovenian Wine collects information from our customers at several different points on our website.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
No registration is required in order to use this website, although a customer must create an account prior to any purchase. This information is used to contact our customers about the services on our site for which they have expressed interest.
We request information from our customers on our order form. Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill the customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information for gift recipients. Beyond completing delivery of their gift, we do not contact gift recipients in any way.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Any information placed in the cookie is accessible only to Fine Slovenian Wine, and will not be sold or shared with anyone else under any circumstances. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. If a customer rejects the cookie, they may still browse our site. Unfortunately, the customer experience will be greatly curtailed, as the customer will be unable to log in or make a purchase.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies including winemakrs who directly ship wine do not retain, share, store or use personally identifiable information for any secondary purposes.
We value your privacy very much at Fine Slovenian Wine, and will never release any account information to anyone outside of the necessary core groups that help our business function, like those mentioned above unless our customers give us the authority to do so.
Links to other websites
Our website may contain links to other websites of interest. Please be aware that Fine Slovenian Wine does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
If a customer wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply follow the link in your newsletter to update your email preferences. You may reach us through our email firstname.lastname@example.org or Contact us form.
When our order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL (Secure Socket Layers). While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information offline. All of our customers’ information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a salesperson) are given access to personally identifiable information.
If you have any questions about the security at our website, you can send an email to email@example.com
Controlling your personal information
If your personal information changes (such as your shipping or billing address, etc.), you can add new information or delete any addresses or credit cards from your account at the “My Account” page of our site. You can also modify your login information and opt out of our newsletter from the same page.